We've Seen Ground Zero...Now What?

Posted by Scott Barker on Mar 31, 2020 11:45:00 PM



First, let me say that I hope all our customers, prospects, partners and their families are staying safe. These are definitely strange days indeed.

Our recent webinar delved into immediate actions to help FMs deal with some of the complications that have arisen, including:

  • Curtailing PMs. Decide which ones are most critical and let the Corrigo platform mass-update existing PMs and, open work orders.
  • Incident management. If COVID-19 case(s) are reported at a location you manage, Corrigo gives you a place to put all that pre-planning, trigger your action responses, and report on the actions taken to resolve the situation. 
  • Shifting work between vendors & internal techs. Corrigo simplifies shifting around who does cleaning, PMs, and various other tasks.
  • If you’re starting to outsource sanitation/disinfecting to third parties, Corrigo helps you find the resources you need quickly and get them started ASAP. 
  • Tracking COVID-19 related work and costs. Easily separate items related to COVID-19 from standard costs and trends.

As we continue to cope with the current situation the best we can, now is the time to start thinking ahead to the next catastrophe…when and if it comes. How many other catastrophic events could create similar disruptions. Some of you may remember the Y2K terror that threatened to annihilate business as we know it. Companies spent billions of dollars and thousands of man hours preparing for disaster. A disaster that never came to fruition…but most businesses had a plan and were ready in case there was a problem.

We weren’t really prepared for COVID-19. We were so busy planning for all the normal disruptions we see in business and life. It’s always the blindside shot that knocks us for a loop. As the crisis continues to unfold, what can we learn from the situation so far? Experts are advising that we need a plan…we need many plans. We need to plan for the eventuality of:

  • Floods, hurricanes, tornadoes, and earthquakes and other natural disasters
  • Serious illnesses like COVID-19 and the flu
  • Manmade accidents and acts of violence
  • Modern technical failures like power outages, telecommunication outages and equipment failure

Creating a strategic plan for each possible scenario is key to minimizing disruption. The Hartford suggests following these precautionary steps:

  • Focus on prevention. The best way to avoid a disaster is to try and prevent it from happening in the first place. Conduct regular audits and system checks of your fire prevention and safety systems. Assess your risks and potential business impacts to determine ways you can be most effective in disaster planning.
  • Establish an evacuation plan. Designate primary and secondary evacuation routes and exits for your employees. Make sure that routes and exits are well lit, clearly marked and easily accessible. Create an evacuation plan in advance and designate an outside meeting place where everyone can gather and be accounted for as they evacuate. Include individuals in need of assistance in your emergency preparedness guide.
  • Keep an updated list of emergency contact numbers. In addition to emergency personnel (fire, hospital, ambulance, police) and disaster relief agencies, include information for customers, suppliers and distributors. Keep an extra copy off site.
  • Create an emergency kit. Include essential items such as first aid supplies, flashlights, battery powered radio, tool kit, extra batteries, nonperishable food and bottled water. Make sure the kit is easily accessible during an emergency.
  • Protect vital business records. Keep your most important documents in a safe that has been tested and listed by UL (Underwriters Laboratories) as being resistant to fire, heat, burglary tools and torches.
  • Create backup copies of critical data and programs. Keep the back-up copies in a location separate from your primary facility.
  • Know your risks and prepare. Once you know the types of disasters for which you are most at risk, take steps to minimize potential damage and loss to your building and employees. Try to think of the actions you need to take and everything you might need in case of a fire, flood, severe storm or other disaster.
  • Understand your insurance coverage. Review your policy with your insurance agent to make sure you understand your deductibles, the limits of your insurance and the nature of your coverage. There are many different types of coverage, all of which are subject to limitations and exclusions.
  • Keep insurance information and contact names and numbers in a safe place. Knowing where to access this information in the event of an emergency will expedite the claim process.

For additional information, check out The Department of Homeland Security’s Website with ideas and documents to help prepare your organization for the next calamity.

It’s crucial to remain calm and reassure your team that things are under control and are going to get better. Leadership is critical at times like this. Remember Franklin D. Roosevelt’s quote “A smooth sea never made a skilled sailor.”

Now go sail your ship and crew safely home!

Topics: Disaster recovery, incident management, coronavirus, pandemic, COVID-19

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